Empire Carpets - Complaints / Reviews / Scam Reports
Quality of Service

I ordered custom carpets with Empire. Even though they measured almost 70 Square feet more than other quotes, I decided to go with them. Since carpet was custom, they told me it will take sometime and promised to get this installed in two weeks. They started contacting me via phone and email to confirm the installation and also instructing me as to how to prepare home for carpet installation. We worked the entire weekend to prepare for the carpet installation. We packed everything and also lined up handyman to install new base board side-by-side the carpet installation. I had to take full day off from work as well to get the carpet installed.

The very morning they were supposed to come for the installation, I get a call from them that the carpet material has not arrived and it will take another week or two to get the material. We just couldn't believe our luck having to go through this ordeal. This not only costed us lot of effort of packing/unpacking over days, time off from work and several hundred dollars of handyman's time. They still couldn't give us a date. The only thing left was to cancel the order and asked for refund of advanced payment.

I don't know if they are liable to pay for all the lost time/effort, wages and contractor charges.