Complaint information
  • Author: hillsamuel44
  • Date: 07.19.2011
  • 0
 (Votes #: 0)
07.19.2011

Cable services - Complaints / Reviews / Scam Reports
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This is a Complaint / Review about Cable services.


I moved June 18th 2011, I we told that it would be 2 weeks at that point before they would be able to transfer my service, I paid a $50 transfer fee and that credited my account with them for time withou service. When the tech came to connect my service he we unable to find and a signal. so the next today got a call from a rep stating that a field tech superviser would have to come out and that it would be 2 more weeks before that had another opening for someone to come out. So my acct with them again was credited for time without service, I asked the rep, IF MY BANK ACCT WOULD BE CHARGED AGAIN IF THEY WERE UNABLE TO ESTABLISH SERVICE. She assured that my acct would not charged until that were able to establish service. The second tech came out a was not able to establish service either. Then I called the Direct tv and let them know they the tech was not able to establish service. they cancelled the service.. wavied the disconnection fee and refunded my $50 transfer fee. My problem is they charged my bank account the day after I talk the them for the service for July which totalled $77.57.. I called them back and they are talking about it will be 30 days before they refund my account for this mistake.. I have not had service since moving and it has been over 30 days. Now I have the wait another 30 days for my refund. when they were not supposed to charge my acct to begin with, if tables were turn they would be charging me late charges and interest, Not to mention that she told me now I have to send there equipment back now before I can get my money to..I dont want the equipment bit what security to have have know..they withdrawed money from my bank acct the day after services were cancelled just to hold for the equipment is how I feel. When they have never had any problem with me since having my service


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Complaint author: hillsamuel44

Offender: Cable services

Country: USA
State: All USA

Category: Construction & Repair

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