Complaint information
  • Author: Grinde
  • Date: 09.5.2012
  • 0
 (Votes #: 0)

Nationwide Home Warranty - Complaints / Reviews / Scam Reports
Claim process was a nightmare

This is a Complaint / Review about Nationwide Home Warranty.

Claim process was a nightmare. I was on hold for over an hour finally hung up called back and pressed 1 for sales and what do you know someone picked up right away. Was put on hold again and after another 15 min. of hold was connected to a claims person (which suspiciously sounded just like the sales person I spoke with previously). They asked what the problem was and said a service tech would contact me within 24hrs. I was uncomfortable with the whole experience so I proceeded to contact a plumber who I knew worked with this company in the past and asked if they still contracted services through Nationwide. He informed me they stopped using Nationwide due to non-payment of services. hmmm I proceeded to contract the repair myself and call Nationwide back to cancel the claim I had put in. Before canceling the claim I asked if they would prorate my contract and refund the remaining 4 months left on my contract...His response- I see your contract expired on Jan 1st of this year. I told him you just processed a claim on this contract 10 min ago and he said I see that and will notify claims right now that this contract is expired. I than proceeded to provide him proof of the purchase date and he quickly said something I couldn't understand and hung up on me. This company is seriously shady and should not be in business. I hope people take these complaints seriously and do not purchase a warranty from these guys.

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Complaint author: Grinde

Offender: Nationwide Home Warranty

Country: USA
State: All USA

Category: Construction & Repair

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