Complaint information
  • Author: Doolmake
  • Date: 11.16.2011
  • 0
 (Votes #: 0)
11.16.2011

Home Depot - Complaints / Reviews / Scam Reports
Unsuitable and defective fence boards

This is a Complaint / Review about Home Depot.


On February 13 of this year I purchased a pallet containing 416 ( ¾x6x6) fence boards from HOME DEPOT. The boards appeared to be of excellent quality with few knot holes or other blemishes. I was told by the salesman that the boards were redwood and had been treated with red preservative to protect the wood. My neighbor and I used the boards to install a 180 ft length of fence that needed replacing. When we were finished with the fence we were more than satisfied with the results. Within two weeks however, the boards warped to the point that many of them were out of alignment 45 degrees or more at the tops (dog eared end). And others were so separated and bowed out of shape that you could place your hand between the boards up to the first knuckle.

I took photos of the fence to the Folsom Home Depot and spoke to the Assistant Mgr and explained my problem. He told me that the boards I purchased were not redwood but something he called white wood which must have meant they were pine or fir. He said he refused to carry them in his store (Folsom, even though they did carry them in the Meadowview store, where they were purchased.)

My neighbor went to the Meadowview store, and was told by the Assistant mgr at that store that he couldn’t replace the boards because they had been nailed, leaving the impression that he might sell them to someone else if they were returned. He said the best he could do was to refund $287. I feel HOME DEPOT should be accountable for the entire amount plus the forty 2x4x8’s railings. I’m willing to absorb the labor cost of removing the fence, hauling it away and reinstalling redwood, (which I have already done because the fence was becoming an embarrassment). I have taken photos of the new fence.

I cannot help but believe that this has probably happened to other customers. We accepted the $287 refund and applied it to new material.


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Complaint author: Doolmake

Offender: Home Depot

Country: USA
State: All USA

Category: Construction & Repair

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