Complaint information
  • Author: spavinaw
  • Date: 12.31.2013
  • 0
 (Votes #: 0)
12.31.2013

sears blue service crew - Complaints / Reviews / Scam Reports
Sears dryer repair - again and again - Kenmore electric drye

This is a Complaint / Review about sears blue service crew.


My dryer stopped blowing heat, and I got an appointment for the next day Friday between 1-5. At 5 I called and was told he's coming, don't worry - no apology. He showed up around 5:30 and fixed the dryer. On Sunday, a day and a half later, no heat again. I got an appointment for the next day, Monday (yesterday). Same tech. Different result. He had to order a part, and gave me an appointment for January 9 - 10 days later. I asked him to expedite it, and he said no. I called Sears to request it myself, and spoke with a very nice lady who promised to call me back this morning. Never happened. At 3:00 pm I called and spoke with a rude woman. I asked to speak with a supervisor. I am on hold - still - as I write this. It's been 65 minutes. I also called Sears from another phone and asked to escalate the issue. I have been on hold for that one for 55 minutes.


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Complaint author: spavinaw

Offender: sears blue service crew

Country: USA
State: All USA

Category: Construction & Repair

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