The Brick - Complaints / Reviews / Scam Reports
Unsatisfactory furniture and follow-up customer service

I recently purchased some bedroom furniture from one of the Brick Superstores located at 20 Ashtonbee Road in Scarborough. After it was delivered I noticed that there were many flaws and that the overall quality of the furniture was not the same as the set that was displayed in the store. I brought this to the store's attention within 2 days and they promised to exchange some of the items the next week. This process became a "nightmare" of "lousy" and ineffective customer service, poor workmanship by the installation team and one of the most horrible shopping experience for me. I am totally turned off and would never buy anything from them again. I would certainly not recommend them to any members of my family members or friends.