Complaint information
  • Author: HPham
  • Date: 11.28.2013
  • 0
 (Votes #: 0)
11.28.2013

DELL CUSTOMER SERVICE - Complaints / Reviews / Scam Reports
SALE A VIZIO E390i-A1 TV MODEL THEN SHIP A DIFFERENT MODEL E390-A1 - VIZIO E390i-A1 LED TV

This is a Complaint / Review about DELL CUSTOMER SERVICE.


This is a not reliable website for customer to use and buy online. I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless internet. I called customer services to resolve the problem, and was able to talk to Ms. Verma, the Manager (Ext#4544054). After one week, they had changed it to the correct TV, but I had to wait an additional 27 days for it to ship out. Finally, I canceled my TV because this was supposed to be a Christmas gift for my parents. Why is Dell, a big company, provide services without any respect to a customer like that? They didn't care how the customer felt by giving careless customer services. I will never buy anything from DELL again. My order is #515888713; my Ref is # 6279049. This information is for someone to consider about Dell services.


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Complaint author: HPham

Offender: DELL CUSTOMER SERVICE

Country: USA
State: All USA

Category: Construction & Repair

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