Complaint information
  • Author: ElizabethKing
  • Date: 10.28.2013
  • 0
 (Votes #: 0)

sears home repair service - Complaints / Reviews / Scam Reports
two months waiting for Sears Protection plan service - Kenmore Washe

This is a Complaint / Review about sears home repair service.

October 21, 2013 Sears Protection Plan complaint

I paid $231.74 in April 2013 for a one-year Sears Protection Plan and when my Kenmore washing machine failed to start in late August, I called the number. They scheduled me for a date two weeks away. When the day came, I stayed home from work all day waiting, and no one showed up. I called and was made to start all over again, two weeks away. Again I stayed home waiting, and again no one came. I tried a third time, again being placed at the back of the line, two more weeks waiting. This time a nice guy showed up, looked at the machine and ordered parts. The parts came directly to me within a few days, but now I've been stood up two more times waiting for someone to come DO the repair. Each time, I am made to start all over again, with a two-week wait. It has now been two months, and I waited all day again last Saturday for my appointment, and no one showed up. I got a robo-call at noon saying they were running late. When no one shows up, there is no follow-up, no apology, no effort to prioritize cancelled or delayed service orders.
I've heard that if you buy a protection plan, Sears puts you last on the list because they already have your money. I have now tried for two months to obtain service on my Sears protection plan, with still no repair. Isn't this a form of fraud? Where can I turn for help?

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Complaint author: ElizabethKing

Offender: sears home repair service

Country: USA
State: All USA

Category: Construction & Repair

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