Complaint information
  • Author: Vanita
  • Date: 11.17.2011
  • 0
 (Votes #: 0)

Serta Mattress - Complaints / Reviews / Scam Reports
Fake warranty

This is a Complaint / Review about Serta Mattress.

When the dealer who sold me my mattress refused to honor the supposed "20-year" warranty after the mattress began to sag after only a couple of months I contacted Serta online. They refused to discuss the warranty, stating that I had to handle it through my local dealer. Avoid all Serta products. The iComfort Genius I got was supposed to last and was supposed to be as good as Temperpedic mattresses. If this is true--AVOID BUYING TEMPERPEDIC! You will spend thousands of dollars for a piece of crap!! It is easy to give out a 20-year warranty if you have no intention of honoring it! The store gave me a 90-day guarantee,too, which they also refused to honor.

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Complaint author: Vanita

Offender: Serta Mattress

Country: USA
State: All USA
Phone: 188855SERTA

Category: Construction & Repair

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