Complaint information
  • Author: I Hate Scammers
  • Date: 06.26.2010
  • 0
 (Votes #: 0)

TruGreen - Complaints / Reviews / Scam Reports
ChemLawn, Service Master Beware of sales job opportunities

This is a Complaint / Review about TruGreen.

Beware of any sales job with TruGreen in Grand Haven Michigan! I am a former employee of TruGreen who took a Neighborhood Sales Representative job with them earlier this year. During the interview I was informed that the normal working hours are Monday through Friday from noon until 9:00 P.M. with an occasional Saturday. I just assumed that I would work about an hour extra each day as this is just part of sales. I asked what the working hours of Saturday are. I was informed that they would be from 9:00 A.M. until 2:00 P.M. I was informed that I would be paid hourly plus an opportunity to earn commission. The hourly rate is okay for a college kid or somebody running out of unemployment! The commission plan starts to pay out when your weekly sales reach $2500.00. I asked what kind of sales figures I could expect to get with my sales background and was informed that each sale would be an average of $350.00. They informed me that I would typically get 2 - 3 sales each day to start with and would increase with experience. I figured at that rate, I would have a chance to make the commission in the first week or two of employment. I took the job!

TruGreen has a weekly sales quota for the entire sales department to meet, like 100, 200 or so sales to be met. If the quota is not met, then they work Saturday to make up the difference. Start at 9:00 A.M. get done WHENEVER the sales team meets the quota, not 2:00 P.M. More like between 3:00 P.M. and 6:00 P.M. A typical sale would remain between $125.00 and $ 280.00. Typically sell between 4 and 6 per week falling below the $2500.00 sales goal to start commission. First week went by in 47 hours. When I received my first paycheck I got paid for 40 hours. I asked my boss what was going on with the 7 hours of overtime. He told me that I was on salary for 40 hours and Saturday is so you can increase your commission (more like help them meet their sales quota). I rarely was able to reach the commission plan and worked most every Saturday for FREE! Well, I gave up that job, working Saturday's for FREE is not for me!

There's no doubt that TruGreen took advantage of me. I am not looking for a lawsuit or anything like that. TruGreen does provide superior lawn services and products. I saw so many beautiful lawns that they work on and can assure you that this portion of their business is second to none! I want to educate people about how I was taken advantage of and turn the table around a bit. I can say that if you've been thinking about their services and want a great lawn at an affordable price then do yourself a huge favor, follow these simple steps.

1) Know that TruGreen's full program is 7 applications from April until November. The lawns that receive all 7 applications are truly amazing and guaranteed! 2) The salesmen are desperate and can break up the full program in order to make a sale. Your lawn will look great while TruGreen takes care of it, when you resume control, well, that's anybody's guess!! 3) Always request to see a salesman on your lawn Wednesday or Thursday night after dinner. Your spouse should not be present. Your just too busy any other day of the week, ask them for their name, please come back, ect. 4) When they arrive, ask them several questions you have about your lawn. Ask them what will be done, what's different than what you do and the cost. ALWAYS tell them "that's too expensive" (even if it is a great price), remain interested. Tell them several times that you need and want their services. Request that they check with their manager for a better price. Request a written quote, provide a cell phone number, but do not commit to buying at this time, want to think it over, check with spouse, ect. 5) Make the decision to have TruGreen take care of your lawn on your terms, without the pressure of the salesman. 6) Tell the salesman that you are extremely busy ALL the time and would like to think it over. 7) MOST IMPORTANTLY; Please call back (Cell phone only) on SATURDAY between 11:00 A.M. and 2:00 P.M. Inform them to leave you a voice mail if you don't answer as it is important! Saturday is the only day and time frame you have available, after all, you are extremely busy ALL the time!

When they call back on this "magical day", do yourself another huge favor, tell them "I really want and need your services, however the quoted price is just out of my budget, can we call your boss again about this price?" Remember, they are totally desperate for a sale on Saturday! Make sure they call their boss 2 - 3 times between Wednesday and Saturday! They will most likely give you a great price, however they will most likely want a 7 Application commitment from you. Here's the thing with Michigan Law, there cannot be a binding contract on lawn care! You can cancel anytime! If you want all 7, great! you will have an awesome lawn, guaranteed! If not, receive as many as you want then call them and cancel services. Just do your self another favor upon canceling services, request that you be placed on their NO CALL LIST and DO NOT KNOCK LIST or they will call you 75 times per season and stop over once monthly to get your business back.

I hope the above information is helpful. TruGreen, Grand Haven Michigan Branch phone number is (616) 846 - 0036

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Complaint author: I Hate Scammers

Offender: TruGreen

Country: USA
State: Michigan
City: Grand Haven
Address: 13990 172nd Avenue
Phone: 6168460036

Category: Construction & Repair

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