Complaint information
  • Author: turnerjh4
  • Date: 11.17.2011
  • 0
 (Votes #: 0)
11.17.2011

Hewlett-Packard (HP) - Complaints / Reviews / Scam Reports
ad service and still no compute

This is a Complaint / Review about Hewlett-Packard (HP).


I bought a HP desktop in late August, with in a month the computer wasn't working. Contacted HP, worked with a state-side tech, still couldn't get to work. He referred me to a more advanced section who could not get the computer to work. So it was decided that they would send me a set of recovery disks and charged me for them. Then a tech called and helped me apply the disks--they did not work. Now my computer is wiped clean, it is an empty shell. The tech said that HP would send me new guts (which I have to find someone to install). That has been several weeks and nothing has arrived. There has been two calls delaying the delivery. Today I called and was told that someone called twice yesterday but no message was left. They don't know what to send me is what I was told. I don't know where to go now. I have asked to speak to supervisors but have been refused twice. I am still waiting --what has happened to good faith service and interest in making things right? I have many choices in the computer field--why would I choose HP again??


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Complaint author: turnerjh4

Offender: Hewlett-Packard (HP)

Country: USA
State: All USA

Category: Computers & Services

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