Complaint information
  • Author: Upsetanddisappointed
  • Date: 11.18.2011
  • 0
 (Votes #: 0)

Bloomingdales - Complaints / Reviews / Scam Reports
Mis Charge

This is a Complaint / Review about Bloomingdales.

My Wife ordered a Gucci Watch. Rather thats what the online ad said. when the package arrived it was only a watch band.

She returned the item. But Bloomingdales policy is they charge for shipping on returns. unless you purchase something else. Even though we explained the item was falsely advertised. They went ahead and charge the shipping fee. My wife tried to call about the issue but they would not speak to her because she was not listed on the account. even though she was with me when we signed up for it and I specifically instructed the sales girl to add her. I run a small business and my time is precise. It took me awhile to call about the mistake myself. When I finally reached the Customer service department It took over 45 min to be told that person could not help and that I needed to speak with a supervisor. After doing so they would not budge on the charge. They did take off the last service charge. but still wanted the shipping charge plus 2 service charges. when I agreed to pay the bogus charge just to be done with it they wanted $14.50 to process my credit card over the phone. Needless to say I sent them a check and asked for my account to be cancelled. I have never had customer service be so worthless and unhelpful. I really expected more from Bloomindale's

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Complaint author: Upsetanddisappointed

Offender: Bloomingdales

Country: USA
State: All USA

Category: Clothing & Footwear

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