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False advertising, Bait and Switch

This is a Complaint / Review about

I ordered leggings on 12/04. The website said leggings, and my invoice said/says leggings.

On 12/18, I received the shipment. It contained tights, not leggings. The package even said tights. The material is tights material. It is translucent, which means you can see through it. If one attempts to wear these as leggings, the whole world will see this person's underwear because these are translucent tights, not opaque leggings.

I phoned customer service on 12/18 and waited 11 minutes to speak with a representative, Kim. I was told that GearsXS had verified with the manufacturer that the product is leggings, even though it says tights on the package. I explained to the CSR that the material is wrong for leggings and that these are tights. I ultimately was told that if I was unhappy with the product, I could return it, but I would be subject to a 20% restock fee. (So in addition to having to pay the return shipping for products I did not order, I would now have to sacrifice an additional 20%!)

Note that the website has since changed the product name to be "Tights-Leggings." If they were really leggings, they wouldn't have had to change the title of the page! Dishonest, unethical liars. This is false advertising, as well as a bait and switch.

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Complaint author: CrazyCurls Chica


Country: USA
State: Illinois
City: Des Plaines
Address: 105 E Oakton st
ZIP code: 60018
Phone: 800-438-7516

Category: Clothing & Footwear

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