Complaint information
  • Author: Kirby
  • Date: 05.2.2008
  • 0
 (Votes #: 0)
They've sold non-existing flights

This is a Complaint / Review about

I booked a flight on cheapoair on 1/11/08 and when I went to use it, found out from the airline that the schedule had been changed 8-9 months before and the flight they sold me no longer ran. I had no way to get to my next flight, so I called the customer service number of cheapoair to get some help. They never acknowledged that they did anything wrong and would not fly me on a different airline, upgrade my seat to an available one on first class or ANYTHING that would help. They said they would get me a refund, but in the end, they didn't even do that. I had to call the airlines myself to get a refund. I think they were fraudulent in selling me a flight that didn't exist, would not accept responsibility for it and didn't communicate the change in schedule to me via email. I will never use them again.

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Complaint author: Kirby


Country: USA
State: All USA

Category: Cars & Transport

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