Complaint information
  • Author: LaGiralda
  • Date: 11.14.2012
  • 0
 (Votes #: 0)
11.14.2012 - Complaints / Reviews / Scam Reports
not being able to purchase baggage

This is a Complaint / Review about

Purchased ticket online but site would not allow purchasing of baggage. Later purchased through Spirit Air at much higher price even though the flight was not for 3 months. Later was sent an email stating my paid for reservasion was changed. Instead of spending 2 hours on layover in FLL, I am not having to spend 10 hours. My flight starts at 2 AM, I have to be at airport 2 hours before, my new flight does not land until 6PM essentially 18 hours for a less than 2000 mile flight. Nothing was offered as alternative, so therefore shortening my trip by 1 day, forced to purchase unhealthy overpriced food and water in airport as this is an International flight on Spirit Air. I complained to the company about the baggage issue and flight change. They sent an email asking me to call an 800 number, after spending 2 days to find 800 phone to use, spending over 40 minutes at a DOLLAR a minute plus 2 taxis...another $50. the Priceline. service agents could not make any changes on flight or do anything regarding the baggage. So why send me an email if they cannot do anything. Cannot contact Spirit Air unless I use an 800 number, they do not have any button to click on to make any complaints. Cannot believe this world has come to such an unbelievably non-gun robbery stage. Why book a flight if they do not honour it, why book with a company like Priceline if they do not allow to purchase baggage and later have to spend another fortune because of their incompetant website. What is the answer?? Who do you complain to?? Starting with your site. thank you.

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Complaint author: LaGiralda


Country: USA
State: All USA

Category: Cars & Transport

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