Complaint information
  • Author: ErinZZ
  • Date: 09.27.2012
  • 0
 (Votes #: 0)
09.27.2012

Home Direct - Complaints / Reviews / Scam Reports
Delivery damage

This is a Complaint / Review about Home Direct.


We ordered a wine fridge from Costco. It was delivered to us using Home Direct delivery. Two delivery men arrived with the wine fridge. The box was brought in by a dolly and the men took the 150lb box off the dolly and then slid the box across the floor to make room from them to walk by. The box apparently had metal staples on the bottom of it. I was walking the men out and the driver gave me a 4 page document to sign and said this is just to show that we delivered your box. They stated nothing about checking for damages to the house or the box. (just that the box was delivered). They gave me no time to look through the documents before signing because they said due to the parking issue, they had to get going.

I came back inside and saw that there were huge scratches in the hardwood floor where they had slid the box. I contacted Home Direct and the customer service person who I spoke to was so rude. He said the driver stated that I was the one who slid the 150 lb box (which I'm not even capable of doing). They are liars, incapable of delivery a box properly and just a horrible company.


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Complaint author: ErinZZ

Offender: Home Direct

Country: USA
State: All USA
Site: homedirectusa.com

Category: Cars & Transport

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