Complaint information
  • Author: PRATISH BHATT
  • Date: 03.29.2011
  • 0
 (Votes #: 0)
03.29.2011

Jet Airways - Complaints / Reviews / Scam Reports
CANCELLATION CHARGE

This is a Complaint / Review about Jet Airways.


had booked 2 tickets for my wife ( BHATTACHARJEE, RANJANA) and my daughter ( BHATTACHARJEE, TANISHA) from LAX -BKK-CCU and return to LAX. Thai airways issued the tickets. On return, from CCU TO BKK on JANUARY 15( for my wife) and on January 5 ( for my daughter), Jet airways changed its departure time from CCU to BKK from 11.45 am to 1.35 am ( SEE DETAILS ENCLOSED). This was taken completely by surprise since confirmed booking was done and the ticket was paid for by us and suddenly Jetairways changed its timing. This had resulted a halt of over 12 hours in BKK with no faults of ours. Thai airways rebooked the ticket ( SEE DETAILS ENCLOSED) with the changed itinerary but they refused to give us a hotel accomodation at BKK. We requested Jet airways to give us a hotel accomodation which they refused. We had no choice but to cancel the booking. Thai airways charged $ 200 for cancellation fees. We feel that with no fault of ours ( because Jet airways changed its departure schedule from Kolkata to Bangkok) and not offering any hotel accomodation inspite of over 12 hours halt at Bangkok, we should not be penalized for this cancellation charge. Hence, we would request you to kindly make good of this loss of $ 200. The check can be mailed to:


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Complaint author: PRATISH BHATT

Offender: Jet Airways

Country: USA
State: All USA

Category: Cars & Transport

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