Complaint information
  • Author: Thomas
  • Date: 09.14.2006
  • 0
 (Votes #: 0)

A1 Auto Transport
The most dishonest people you may have ever come across

This is a Complaint / Review about A1 Auto Transport.

I am filing this report on this website in order to help fellow car owners who may plan to transport their car at some point in life.

I have had nightmare experience while trying to transport my car with the help of A-1 Auto Transport. I personally would like to blame Cherie Morse who lied to me for 10 consecutive days with regards to status of my car.

I found about A-1 transport through Google search engine. I searched for "A1 transport" for customers review over the newsgroups. I didn't find any reviews. The reason, as you may have noted, I unknowingly removed "&-quot; between "A" & "1". This small mistake cost me 10 days of heartaches and headaches.

I hired A-1 auto transport to ship car from Houston to California. I was rushed to drop off car by Friday 5 pm at the following address as the truck was supposed to be there on weekends. 1803 Sheffield Blvd Houston, TX. 77015

I didn't have an alternate car. I had to request one my friends to drive from one corner of the city to the terminal on that day. In the following week, I called Cherie to follow up. I was told that the truck has not yet reached Texas. I will be picked up in next 2 days. When I called back, Cherie told me the truck will take another 2 days. She informed that it is confirmed by their dispatcher.

Eventually, I went back to internet to find about this company one more time. This time, I typed "A-1 Auto Transport", and guess what I found at least 15 documented experiences people across the United States had in the past. Some of the people really suffered due to A-1 Auto Transport's way of business. I also contacted one of the people who posted one of the rip-off. He strongly advised me to cancel the order and ship the car with the other transport company.

I didn't listen to him. I called up Cherie and gave an ultimatum to give the deadline to pick up the vehicle or I will cancel the order. I was told that if I do so I will not get any money back. The deadline was Monday following the week. I spent all weekend with anxious feeling for not listening to the person who suggested me to cancel the order. On Monday, Cherie Morse again tried to lie to me. I told her no more. I would like to cancel the order. She transferred me to Tracey. I told her in plain words that I would like to cancel my order.

I went to the terminal above and got my car back. Imagine after 11 days, the car was sitting in Houston only. I had made at least 25 calls and 5 emails to Cherie to know the status of my car, I was lied all the time. After exactly a week, Cherie called me whether I took my car back. She told me I am in big trouble as I am not supposed to take my car back. I knew why I was called after a week and not immediately. I had filed a dispute with my credit card company who may have contacted A1 Auto Transport. The terminal in Houston confirmed cancellation of my order with A-1 Auto Transport before allowing me take my car back. I have not yet received my money. I am not going to worry if I loose the money. I only hope that every car owners see this and numerous other posts before deciding to do business with "A1 Auto Transport".

A final note, I had to ship my car to California on an urgent basis to avoid the hardship to the person in California who has to walk 3 miles everyday to catch a bus. At one point, I told this fact to Cherie. But, it didn't affect her way of doing business. I think employees at A-1 Auto transport have become inhuman along with their owners.


If you have any questions, please feel free to email me.


Houston, TX

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Complaint author: Thomas

Offender: A1 Auto Transport

Country: USA
State: All USA

Category: Cars & Transport

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