Complaint information
  • Author: Johan
  • Date: 07.18.2008
  • 0
 (Votes #: 0)
07.18.2008

Frontier Airlines
Bad service

This is a Complaint / Review about Frontier Airlines.


Frontier AIrlines in cohoots with AIG Travel Guard insurance has switched their online ticketing process from an "opt-in" to an "opt-out" action. For those that have been regularly making reservations on line, as the company encourages, this is a sneaky little change that you are not aware of until you print out your receipt and it informs you that you have purchased travel ins. If you call Frontier Customer service the rep tells you they know its a bad change and that they can't cancel the policy over the phone. You have to call the insurance company directly. When you call their 800 # you are informed you have to send an email with the policy number. However your receipt from Frontier informing you that you have purchased insurance does not have a policy number. You have to wait for the confirmation notice from AIG to get the policy number. So Frontier pulls a sneaky to sell you insurance and then won't help you to cancel it other than shunt you off to the insurance companies automated system.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Frontier Airlines, press here.
Complaint author: Johan

Offender: Frontier Airlines

Country: USA
State: All USA

Category: Cars & Transport

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^