Complaint information
  • Author: Illona
  • Date: 09.29.2008
  • 0
 (Votes #: 0)
09.29.2008

FedEx
Terrible experience

This is a Complaint / Review about FedEx.


I paid for an overnight package of flowers sent to CA from HI on a Friday to be delivered Saturday afternoon. My tracking log indicated:

"Sep 27, 2008 8:57 AM

Held at FedEx location for recipient pickup

OAKLAND, CA

Package available for pickup at: 8455 PARDEE DR "

When my sister went to pick up the package, she was told that they will not release the box until Monday. This is because their inspector only works from Monday to Friday.

The real issue is, why is Fedex accepting customers money, misleading the customer to believe that the package will be delivered on the next day (paid Friday am to be delivered Saturday pm), if they don't plan to deliver it until Monday when the inspector comes to work. What if the inspector calls in sick or is on vacation during the week?

It's beyond me to know of such a huge company with not catching a simple operational errors but much worse are the pointing of fingers at other Fedex locations and not compromising with the customer who really is the only one that got screwed. Put up a sign or something at least at all locations stating, we will not deliver on Saturdays if that really is the case and stop taking the customers money.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about FedEx, press here.
Complaint author: Illona

Offender: FedEx

Country: USA
State: All USA
Site: fedex.com

Category: Cars & Transport

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^