Complaint information
  • Author: JustTryingToSurvive
  • Date: 04.28.2013
  • 0
 (Votes #: 0)

Avis - Complaints / Reviews / Scam Reports
Abhorrent lack of professionalism at local branches costing me an entire day of work

This is a Complaint / Review about Avis.

Made a reservation, they never called. Was ill-informed that a "pick-up service" was available to me, but I must contact local branch to verify it can be done. I spent 2.5 hours calling. They never picked up the phone, I had to spend time between calling them during the 2.5 hours to call the 1-800 number to main call center and they kept transferring me to the wrong locations.
Finally a customer service person found a "hidden number" directly to that branch. As he asnwered the phone I was greeted with an unprofessional attitude as if talking with him was a horrid chore.

I asked for pickup service and I recieved a, "Yeah... pickup service... yeah... we don't do that..." They had picked me up before just a few months prior to this. I became frustrated at his lack of service and the attitude from him and told him to cancel the reservation.
His response, "...sure whatever -click-" and hung up on me.

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Complaint author: JustTryingToSurvive

Offender: Avis

Country: USA
State: All USA

Category: Cars & Transport

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