Complaint information
  • Author: John
  • Date: 07.1.2012
  • 0
 (Votes #: 0)

Midas - Complaints / Reviews / Scam Reports
Specifically, the Midas on Central Ave. in Albany Midas shop was INCOMPETENT, PUSHY, EXPENSIVE, and SHADY

This is a Complaint / Review about Midas.

Had very terrible service at their Central Ave location in Albany, NY.

I found their business to be Incompetent, Pushy, Expensive and Shady.

INCOMPETENT - They told me my RIGHT hub assembly needed to be replaced to make the car safe to drive, so I believed them. Upon leaving the car made terrible vibrations and three other garages told me (immediately after this) that my LEFT hub assembly and left tie rod were destroyed and needed to be replaced. They either completely missed that the car needed another $1700 of work (at which point I would have written off the car as a loss and not done any more work on it), misdiagnosed the problem and replaced the wrong side, or damaged my vehicle during the repair.

PUSHY - They bullied me into getting the repairs although I didn't feel comfortable spending that much money on the car. There was a tall intimidating guy who insisted that I get the work done, and always interrupted me mid-speech when I tried to protest. Later, after the manager agreed to a price match from another Midas, he was visibly upset when I tried to hold him to the original terms of the price match (no labor charge on the rotors) and ultimately refused to honor either that agreement or the $30 coupon I had brought in. The guys there use intimidation and anger as persuasion techniques. It's effective.

EXPENSIVE - They originally quoted me $895 for rotors and hub assembly - work that resulted in my car running worse. Another Midas down the road offered $550 for the same work.

SHADY - They didn't show me what was wrong with my car, just insisted that I was in grave danger if I didn't get the right hub replaced. Immediately afterward there was terrible vibration in the steering, and a popping when I made left turns - issues that weren't there when I brought the car in. When they agreed to the price match, we agreed that there wouldn't be a labor charge for the rotors. Instead, they decided that one of my rotors didn't need to be changed after all (the one they replaced last year) and charged me for half the labor, instead of no charge for labor.

Terrible experience, wasted $700 for a car that's (ONLY NOW) running poorly.

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Complaint author: John

Offender: Midas

Country: USA
State: New York
City: Albany
Address: 967 Central Avenue
Phone: 5184827191

Category: Cars & Transport

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