Complaint information
  • Author: Jamee
  • Date: 07.1.2012
  • 0
 (Votes #: 0)

Chuck E Cheese - Complaints / Reviews / Scam Reports
I will not be giving this company anymore of ‘MY’ hard earned money

This is a Complaint / Review about Chuck E Cheese.

I contacted Chuck E Cheese in Boynton Beach this morning regarding a party for my 5 year old son this evening and was told it had to be done 24 hours prior to the event. Somehow this was an oversight because I was truly unaware of this policy and did not see it on the website.

My experience with ‘REAL’ organizations when a date is blocked (date block out online), you simply call the location to make arrangements. I was very disappointed to find out this was not the case, therefore, this information should be more visible on the website which would have prompted/encouraged me to book the party last evening. I have been having my sons parties at this location since he was 3 and usually during the weekday when it’s not as busy, so I’m not sure why on a Monday at 7 in the evening I can’t be accommodated for 5 children.

One might ask why did I wait until the day of???????? I’m glad you asked, I was waiting on a few more confirmations because I did read under the FAQ area that if you over book and not everyone shows up, you are still charged for a certain amount of individuals (you book 16 and only 8 show up, you are charged for 12 people), they made that very clear and I definitely did not want to pay anything more than I had to. When I contacted customer service regarding my concern BOTH individuals (1 being a manager) were very unprofessional.

Sadly, I will not be giving this company anymore of ‘MY’ hard earned money and after my phone calls, it became very apparent they DON’T care.

Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Chuck E Cheese, press here.
Complaint author: Jamee

Offender: Chuck E Cheese

Country: USA
State: All USA

Category: Cafes, Bars, Restaurants

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