Complaint information
  • 0
 (Votes #: 0)
04.24.2013

Ocean Equity Payment Solutions

I don't even know if this company has a customer service department or if it has any employees any more. When I called my rep, I was informed by him that he no longer works for the company and that I needed to call **** in customer service. After 3 days of calling, someone finally answered the phone (I couldn't leave a message because all mailboxes were full!) I asked her to talk to **** and was informed he no longer worked there. I asked to talk to someone else in customer service and she said "HE is out right now." HE is singular, so you can form your own opinions.

I must admit, up until now, my rep had provided great service, answering his phone every time I call, and all issues I had were resolved almost immediately. I switched for a local rep and great service. No reason to stay now!


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Complaint author: biz owner

Country: USA
State: Virginia
City: Virginia Beach

Category: Business & Finance

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