Complaint information
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American Express
Unauthorized charges

This is a Complaint / Review about American Express.

I received a letter from AE saying that my card was canceled due to a bankruptcy that I filed for. I have never filed bankruptcy and I am not in the process of doing so. After hours of fighting with the completely surly and incompetent AE front line staff and supervisors, I found out that they had recorded another account holder's bankruptcy in error to my account. The error was due to a data entry error on their end.

AE refuses to send a letter of error and to confirm or deny whether or not they reported the erroneous closure of my account due to bankruptcy to the credit reporting agencies. I am waiting to receive my credit report. Can't view it on line due to 'freeze' on credit, which indicates to me that AE's incompetency has had a negative effect on my good credit.

AE has refused to take accountability for their error. They did send a new card, which I promptly shredded (never will use that card again). And the real kicker of this, is they sent a card with conditions of use indicating a higher interest rate than the card I previously held with an excellent rate which I earned over years of low balance and steady payment history.

Warning to all AE card holders, if AE makes an egregious error to your account be prepared for days of fighting with them, zero customer assistance, being treated poorly and a refusal to document the error and provide you with a statement of error and correction.

It seems ridiculous that I may actually end up having to hire an attorney to get AE to clean up their damage.

Check to make sure your payments are getting posted correctly and you may want to check to make sure no one else is getting your account information through the process of filing a bankruptcy! If they can record another account holder's bankruptcy to your account, do they also disclose your account number to the person whom filed bankruptcy? Makes you wonder who across the world may get your account information handed to them by AE.

AE doesn't give a RIP about customers in good standing. Actions speak louder. than words.

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Complaint author: Sullivan

Offender: American Express

Country: USA
State: All USA

Category: Business & Finance

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