Complaint information
  • Author: susanol
  • Date: 08.7.2012
  • 0
 (Votes #: 0)

Sovereign Bank - Complaints / Reviews / Scam Reports
Resolving Fees

This is a Complaint / Review about Sovereign Bank.

I have belonged to a Federal Credit Union for 25 years, but like to keep a local bank account.

WHen the manager signed me up, he neglected to tell me that you can have your account set not to authorize a payment if the funds are not available. I didn't know there was an OD for almost two weeks. Then, I disputed some of it.

Their phone C/S person gave me misinformation and more fees were added. Then, a sustanined overdraft fee was added. I left messages and finally sent a certified letter to their Reading office. Who's on vacation, etc. By the time I got to a human that was going to settle the matter, they closed my account and turned it over to collection, but couldn't tell me what firm. I don't want that on my credit report.

Everyone tells you they can't help you and pushes you off to someone else. Called the branch today to settle it and will fight them for a refund later. Manager doesn't call me back -- same guy that signed me up for the account.

The people at the branch are nice. C/S is the pitts. Put your money under the mattress or in the wall -- you'll be safer from unfair banking practices.

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Complaint author: susanol

Offender: Sovereign Bank

Country: USA
State: Pennsylvania

Category: Business & Finance

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