Complaint information
  • Author: Jim
  • Date: 02.16.2008
  • 0
 (Votes #: 0)
02.16.2008

Washington Mutual - Complaints / Reviews / Scam Reports
Credit Card

This is a Complaint / Review about Washington Mutual.


After over three years of sterling payment history wtih Washington Mutual on two different Visa cards issued by them, I opened one of the two bills this month to find they had jacked my APR to 24.99 percent, a full 8 percent!! I was advised by someone at customer service who spoke English as a second language that I was "sent a notice in November 2007 that explained if you do not close your account, you agree to an increase (repricing) of your interest rate up to 24.99 percent." Of course they hid that in the fine print of a paper bill that I have no use for, as I do all of my payments online, not through the mail. I tried to get them to reverse the rate hike back to the original interest rate given my past loyalty, sterling payment history, etc., but they could only "apologize for the inconvenience." I asked them to close my account and now I'lll have to take forever to pay off the outstanding balance thanks to the jacked up interest rate. Another very unhappy Washington Mutual customer here...


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Complaint author: Jim

Offender: Washington Mutual

Country: USA
State: All USA
Site: www.providian.com

Category: Business & Finance

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