Time Warner Cable Inc. - Complaints / Reviews / Scam Reports
Time Warner withdrew money from a bank account that they were not given permission to access

Time Warner withdrew money from a bank account that they were not given permission to access after the initial payment made from that bank card. All subsequent bills were paid from another bank (and account), as the original account could not be accessed when we moved states. As a result of this, the account accrued $123.00 in overdraft fees, and although Time Warner refunded the original misplaced deduction, they refuse to refund what we accrued in overdraft fees as a result of their mistake. As this was an illegal deduction from our account, there is no reason that we should have to be penalized. Every time we have contacted Time Warner, they have told us a manager would call us back, and they never have. We have repeatedly faxed in documents that they supposedly have never received. Time Warner, give us back our money!!!