Complaint information
  • Author: Teetbaby1
  • Date: 11.19.2011
  • 0
 (Votes #: 0)
11.19.2011

TCF Bank - Complaints / Reviews / Scam Reports
mistreated

This is a Complaint / Review about TCF Bank.


I could not believe the way me and my children was treated at this bank... I went to make a deposit for $221.00 on a Sunday inside the bank... I wanted to verify the amount I needed to deposit with my insurance people so I told the Assist manager to go ahead and help the other customers... I had counted the money out to her four $ 50dollars bills one 20 dollar bill and a $1 bill... She took the money and started to help the other customer... I then came back to counter so the other teller could help me complete my transaction... The teller asks if I had giving the assist. Manager the money I replied yes... She then went over to her and the assist. Manager said she didn't have it... The teller asks me to wait on the assist. Manger so I could talk with her... Keep in mind I waited about 15 or 20min for her to come and assist me. The manger then begin saying she didn't have my money and that I never gave her the money... She never once apologized and said I’m so sorry let me do everything I can to try and locate your money... She had a very nasty attitude and stated that she would never make a mistake like that... The assist manger counted her drawer down and stated that all her numbers matched and she didn't have my money... I was getting really upset at this point and trying to keep it together... I told her that I was not leaving untie she gave me my money back... The bank was closed so she said well I will have to call the police to have you removed... I asked her if she could run the cameras back to see if maybe someone had picked it up... She said I would have to wait tell Monday. I refused to wait tell Monday for my money... I was so upset I started to cry in tears because I was being treated as if I was lying and making the hold entire thing up... After all the back and forward another teller came over to count her drawer down... After counting her drawer down he then figure out that she was over $221.00 over... She never gave me the proper apology as an assist. Manger should do in any situation... This was very unprofessional and in no way unprofessional... They made me looked like a liar in front my kids... I have never ever experience this type of service with any bank in my life... This was no way to treat anyone at all... I then closed my accounts and withdraw all my money from the bank.. This issue really need to be addressed by someone in charge..


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Complaint author: Teetbaby1

Offender: TCF Bank

Country: USA
State: All USA

Category: Business & Finance

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