Complaint information
  • Author: Illona
  • Date: 12.24.2008
  • 0
 (Votes #: 0)
12.24.2008

OAN
Unauthorized charges

This is a Complaint / Review about OAN.


I was actually calling my phone company, for about the 7th or 8th time, for billing me more than they were supposed to. I have a bundle plan that seems to not show up on all my bills.

It was the manager that I was talking to that asked me if I knew anything about the charges by OAN, GreenTree Inc. When I said no she first told me that she couldn't take those charges off & that I would need to call the 800 number to cancel the services & ask for a refund. After a few minutes the manager said that she would send the charges back to the company but that I would still need to call to cancel their services.

When I called OAN they told me that I was the 1 who answered an E-mail & requested their services. She said that she would drop the charges & cancel my services. She also said that I supposedly signed up for an 800 number of my own & for voice mail services.

I asked the woman from OAN why I would need an 800 or a separate service for voice mail when I already had unlimited long distance & voice mail on my phone. I also asked her if it made any sense that I knew nothing about having an 800 if I was the 1 who actually signed up. She repeated the E-mail address that I used to sign up but I told her that although I still have that address I don't use that address. She gave me my master E-mail address that I can not delete because it is the master account to my internet service, which I get through my phone company.

I told her that even though I still have that account there is no way that I could have answered an E-mail where I ordered these services because I don't even use that account. I have been using a different E-mail address for awhile now.

I don't know if this is a scam that all the different phone companies are in on but I was lucky enough to have gotten a manager that felt bad about all my billing problems over the last few months. She did first state that she did not have the power to take those charges off of my bill but then eventually said she was 'sending the charges back to the company'. Those were her exact words.

Sadly, I don't remember the names of either person that I talked to. I honestly feel bad for the rest of you who haven't been able to get that money refunded to you. If nothing else the 800 number on your phone bill for this OAN company should help you cancel the services & future charges.

I was lucky & found it after only 1 charge. If for some reason I get any more charges even after canceling the services & the phone company sending the charges back I will update this message.


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Complaint author: Illona

Offender: OAN

Country: USA
State: All USA
Site: oan.org

Category: Business & Finance

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