Complaint information
  • Author: Laura
  • Date: 04.8.2009
  • 0
 (Votes #: 0)
04.8.2009

Magic Jack
Unauthorized charges

This is a Complaint / Review about Magic Jack.


We ordered the MagicJack in mid February and did not receive the unit until March 10th. They 'guarantee' a 30 day USE of their phone service for free and if you are not completely satisfied for any reason, you can return the unit within 30 days.

What they fail to mention is that the 30 day money back guarantee actually starts the day that you Order NOT when you receive it. By the time that we received the MJ it had already been over 3 weeks from the time that we ordered it.

We tried to use the MagicJack for about a week and the reception and sound quality was so bad I tried to contact the company to return it. This was a major hassle as there was no phone # given for the company, everytime I tried to go online, I could not reach a 'live' person.

After about 3-4 days, I tried again and actually got in a live chat room with supposedly someone that works for Magicjack. The person then informed me, with very poor spelling, that the guarantee started the day that I ordered the unit. I tried to explain that how can I test a product if I physically have not received the unit and thus unable to try the product. They said it did not matter that is what Magicjacks policy is. I have never in my life heard of such an absurd 'guarantee'.

I am going to contact the Better Business Bureau along with my Attorney General. With businesses failing left and right in this country, you would think that customer service would be top on the list. Instead, we have been treated extremely bad and have yet to talk to anyone in the United States. This company should be ashamed of itself. I am also going to pickit outside of the Radio Shack in my area the next couple of days to get the word out. I am very tired of foreign companies bringing nothing but junk in this country and expecting us to pay for it.


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Complaint author: Laura

Offender: Magic Jack

Country: USA
State: All USA
Site: magicjack.com

Category: Business & Finance

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