Complaint information
  • Author: Susan
  • Date: 03.2.2009
  • 0
 (Votes #: 0)
03.2.2009

FWM Laboratories
Unauthorized charges

This is a Complaint / Review about FWM Laboratories.


On Jan. 27, 2009 I responded to an internet ad for Acai Berry Detox. The ad advertised RISK FREE trial. All I had to do was pay for shipping and handling. I paid for this with my charge card. I did receive the Acai Berry Detox, and on Feb. 26 2009 I received a phone call from my credit card company suspecting fraudulent charges on my account. They advised me to contact this company and ask them to remote their charges, I did so immediately. I spoke with Joseph Garcia and was told I only got the RISK FREE trial for 14 days then I had to cancel the free trial. I told Joseph that I had not agreed to those terms and I kept copies of ever page from the internet and none of that was on any of them. I ask him to forward me where I had agreed to pay $87.13. He just kept repeating that I owed them. After a while I ask to speak to his supervisor and was transferred to David (who would not spell his name for me) and told the exact same thing that Joseph had said. Again I ask to speak to his supervisor and he hung up on me. I called back and was put on hold, with no one to answer my call.

I have changed by credit card and they are sending me paper to fill out regarding the fraudulent charge.

I hope others read this and do not make the same mistake of ordering from this company.


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Complaint author: Susan

Offender: FWM Laboratories

Country: USA
State: All USA

Category: Business & Finance

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