Complaint information
  • Author: ecfly1
  • Date: 01.28.2014
  • 0
 (Votes #: 0)

US Bank Home Mortgage - Complaints / Reviews / Scam Reports
Customer service and US Bank should not be used in the same sentence - Home Mortgage

This is a Complaint / Review about US Bank Home Mortgage.

It seems their online system dumps you login / password every few months which requires a call to the "customer service" number 800-365-7772. This number is generally ignored by them and at present I have been on hold for 1:18 hours. I didn't create the problem, and only want to make a mortgage payment. Well, I called them at 1PM and have a doctors appointment at 3:30, and am wondering if this is going to get picked up or not. Last time I called I got someone who acted like I was a complete idiot and had no ability to use a computer. Amazing!!

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Complaint author: ecfly1

Offender: US Bank Home Mortgage

Country: USA
State: All USA

Category: Business & Finance

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