Complaint information
  • Author: mpressed
  • Date: 12.27.2013
  • 0
 (Votes #: 0)
12.27.2013

American Express - Complaints / Reviews / Scam Reports
14 years a loyal customer and never a late payment

This is a Complaint / Review about American Express.


I've been an American Express customer for almost 14 years and have paid like clockwork. Back in April of 2013, I inadvertently forgot to make a payment...which I remembered to do so a couple of days later. I get a letter in the mail stating they're raising my APR from 10% to 27%. I call AMEX and they say it's an automated letter that goes out and they'll go ahead and change my APR back since I've been a loyal customer.

I recently switched jobs where I travel a lot now and I'm sometimes traveling abroad. In October I missed my payment by one day and again another letter gets sent out. I call and AMEX said they would reduce my APR back to normal and let me know I could put my status in traveling mode as to help with any delays. I graciously thanked the operator and took note of this since I am embarrassed this even happened. I just happened to log in today to see my APR was still at 27% almost three months later and immediately called AMEX again. I spoke to one girl who said she can get her supervisor for me and I thanked her. Her supervisor's name is BARBIE Employee # 38802. She got on the phone and was very rude and tried to over-talk me everytime when I was explaining what was happening. She said I could close my account if I'm not satisfied and didn't care she is losing a loyal customer of AMEX for years.

Amex might care they're losing a customer that has spent well over 175k in charges with them...but it's very disappointing to not be a valued customer of theirs.

Time to open another card and through social media, try and dissuade anyone else from using AMEX.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about American Express, press here.
Complaint author: mpressed

Offender: American Express

Country: USA
State: All USA

Category: Business & Finance

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^