Complaint information
  • Author: Emma
  • Date: 10.25.2011
  • 0
 (Votes #: 0)

U.S. Bank - Complaints / Reviews / Scam Reports
US Bank, U.S. Bancorp Business personal and credit banking rip off

This is a Complaint / Review about U.S. Bank.

BEWARE of any business credit cards or banking with US bank. They solicit you with a promo rate with a
lower interest rate and then not only lock your higher interest rate purchase balance behind the lower rate balance, but your payment won't be applied to the interest charged at the higher rate. This means that they will add the interest charged at the purchase rate to the purchase balance then charge interest on the interest. Due to this compounding, in 8 months of paying more than the minimum payment, a $1497 balance has increased by $291.

I only made that purchase because I was misinformed by one of their representatives that I could pay off the higher rate balance. US bank refuses to take responsibility for the misinformation and refuses to accommodate my account in any way to show that they value me as a customer. I have never missed a payment and they are making money off of me, but they are clearly not interested in a long term relationship with anyone using these practices. When speaking with a supervisor she showed zero concern when I expressed they would be losing my business and that I would be making my voice heard on the internet. They simply DON'T CARE about the customer. I already closed my banking accounts with US bank because of their very strange way of doing business and total lack of interest in happy customers. If you are considering US bank, move on and find a small community bank that will value you and treat you fairly.

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Complaint author: Emma

Offender: U.S. Bank

Country: USA
State: Minnesota
City: Minneapolis
Phone: 6514663000

Category: Business & Finance

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