Complaint information
  • Author: cheryl
  • Date: 02.12.2009
  • 0
 (Votes #: 0)
02.12.2009

Acai Burn
return/refund

This is a Complaint / Review about Acai Burn.


I received my "two week" free trial about 10 days ago. Very disappointed in the product. No boost in energy, no hint of weight loss. I read all the complaints on this website and was afraid I was out all of my money. Checking my cc statement, I called the number listed on the charge and was connected to someone within a couple of minutes! She said I would be billed for the first month's supply because I had received it (so much for the free trial!).

To return and get a refund of the "unused portion" of the original shipment, she was kind to give me the address to send it to AND said to make sure I included IN the package my written reason for the return, my ORDER NUMBER, and the unused portion of the bottle I had received. ALSO she said to make sure I put my ORDER NUMBER on the outside of the package to help insure it was applied to the correct account. When I received my "free trial", it came in an envelope with no correspondence at all. I explained that there was no paperwork in the shipment that had my order number on it, and I didn't know if I still had the envelope, so she dilly-dallied around a little bit and easily came up with my order number (don't let them play dumb). She also said to make sure I insured the package ($100) and had a tracking number on it.

I should see a credit on my cc statement within two weeks of returning, but will only be for the unused portion of the "free trial". It is a scam. But I'm hoping that I will get back at least some of it. If not, my cc company said I should start a dispute form immediately. Here's to hoping it all turns out "OK"!

DON'T ORDER IT!!! Hope this helps out some of the rest of you.


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Complaint author: cheryl

Offender: Acai Burn

Country: USA
State: All USA

Category: Beauty & Appearance

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