Complaint information
  • Author: Charlie from FL
  • Date: 11.14.2012
  • 0
 (Votes #: 0)
11.14.2012

Tau Heuer - Complaints / Reviews / Scam Reports
Watch Quality

This is a Complaint / Review about Tau Heuer.


My wife surprised me on my birthday with a Tag Heuer Formula 1. She purchased the Tag Heuer watch after she researched the quality, durability and the 2 year warranty for the watch.

Eighteen days after the warranty ran out the watch began showing signs of moisture inside of the face and stopped working. I sent it Tag Heuer in NJ to find out what happened and have it repaired. To my surprise Tag Heuer send me a quote for $623.22 (just about half of what the watch cost at retail price) to have it fixed. Even though I never did anything to the watch, they told me that the reason the watch stopped working was my fault. BE AWARE -THE REASON TAG HEUER GIVES 2 YEAR WARRANTY IS BECAUSE THEY KNOW THAT THE POSSIBILITY OF YOUR WATCH FAILING JUST AFTER 2 YEARS IS VERY HIGH. To make things worse, when I called Tag Heuer customer service department the person on the phone was very rude and implied that I was a liar…that for sure I did something to cause the watch to stop working.

BUYER BEWARE -- DO NOT BUY A TAG HEUER…THE COMPANY DOES NOT STAND BEHIND THEIR PRODUCTS. AND TO MAKE THINGS WORSE, THEY WILL CHARGE YOU AN ARM AND A LEG TO FIX THEIR QUALITY PROBLEMS.


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Complaint author: Charlie from FL

Offender: Tau Heuer

Country: USA
State: All USA

Category: Beauty & Appearance

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