Complaint information
  • Author: S. Castro
  • Date: 09.5.2012
  • 0
 (Votes #: 0)

Blue World Pools - Complaints / Reviews / Scam Reports
Terrible Finance Dept. Customer Service

This is a Complaint / Review about Blue World Pools.

I financed a pool through Blue World Pools in 2010. My complaint is specifically against Blue World Pools Finance Dept. (770-951-1831, ext 9 - Eugene Johnson and Kathleen, dept. manager). Eugene Johnson, who I dealt with primary until I stated I would not deal with him again, is very rude and unprofessional; he definitely isn't customer service oriented and give Blue's a bad name. I could only hope the owner will read this. I was refinancing my home in Aug 2012 and due to Eugene's lack of concern, time management and sense of urgency because he felt it wasn't his "problem", even though he is getting paid to perform his customer service job, which is doesn't seem to perform well, I lost time and hundreds of dollars. My refi company sent Eugene, through e-mail, my subordination package to complete and then send to Kathleen, whom I was told was the financed dept. manager, or to whom it should have gone to next for final approval in a timely, responsible, professional business fashion, which did not happen. On Aug 7, 2012 I called Eugene J. to inform him that my refi company was sending him, through e-mail, on the same day- Aug 7, my subordination package and to please be on the look out for it because it was TIME SENSITIVE. Because Blue World requires it's customers to sign a lien on their property over to Blue World this was required by my refi company. He assured me he would, this didn't happen. Eugene sat on my time paperwork which was actually sent on the seventh, for 14 DAYS! I had to involve another dept. the service dept. to help me resolve this situation. I do have to give a VERY sincere Thank you to Jim Harris in the service dept. for giving a damn about my concern and situation as a Blue World customer. Kudos to all those in the service dept. they all deserve a bonus, if not a raise; due to them I'm not giving Blue a terrible customer service rating. I'm writing this review just to inform current customers and would be customer to be cautious with dealing with the finance dept, because after they receive your money, they don't seem interested in you anymore and aren't helpful AT All. They are Down Right Rude. As for the pool itself, I have been happy with it, even though I believe I paid an exorbitant amount for it. You can get a nice above ground pool for less money, same quality, Shop Around!

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Complaint author: S. Castro

Offender: Blue World Pools

Country: USA
State: Texas
City: San Antonio

Category: Beauty & Appearance

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