Complaint information
  • Author: Sheila Judson
  • Date: 07.2.2012
  • 0
 (Votes #: 0)

Ultimate Facial - Complaints / Reviews / Scam Reports
Did not accept my cancellation

This is a Complaint / Review about Ultimate Facial.

The Ultimate Facial company, offered a Free trial product, facial cleanser 2FL OZ, a facial peel 2 FL OZ, and a facial cream 2 FL OZ. Also a facial brush ( battery-operated ) which is the reason most people fall for this including me. The company gives you 8 days from your order date to cancel. This means by the time you get the products, and try to use them as a free TRIAL period, if you don't get a authorization number from this company to sent all unused products and the brush back, they will bill you 79.00 plus 6.00 shipping, total 86.00 all together. I however like many other people cancel. I order it May 23 and cancel it May 30 by e-mail. Ultimate Facial did not accept my cancellation order# 75934. They billed my credit card June 1, 2012. I decided to keep the products as they billed me anyway, however I spoke with someone and e-mail this company not to send me no more products! Today July 6 I received another box of 3 small 2 OZ products. I called immediately and spoke with Michael, who saids he is employed with Ultimate company. He looked up my account and said They have already billed me or took out of my bank account $86.00. I explained that I had canceled and I didn't want the original order, but I kept it anyway. He explained that I was still active with this company and They had not received any cancellation from me. How do you argue with a company that knows there is nothing you can do? They got my money already. I ask to speak with his supervisor ( Janice ) that's the name he gave me, but she was in a closed door meeting.He finally gave me a authorization number 14873076 to return these products.But if I do get a refund its only for $79.00 and as long as the products are not damaged.I don't think this Ultimate Facial company will give me a refund but I'm returning it tomorrow at my expense.Still, if I do get a refund I'm out $12.00 shipping fees plus the fact I canceled before how will I know that They will still continue to send me unwanted products, while still taking out $86.00 a month. It might not seem like a lot of money to some, but its a lot for me, Thanks For Your Time, Sheila Judson ( [email protected]

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Complaint author: Sheila Judson

Offender: Ultimate Facial

Country: USA
State: Colorado
City: Denver

Category: Beauty & Appearance

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