Complaint information
  • Author: Sarah06
  • Date: 12.28.2013
  • 0
 (Votes #: 0)

Planet Fitness - Complaints / Reviews / Scam Reports
Planet fitness unprofessional

This is a Complaint / Review about Planet Fitness.

I joined planet fitness a few months back and thought it was a nice atmosphere, but some of your staff is not knowledgable on some equipment, including red light therapy. Very unprofessional, I have needed help and your staff was on the phone with some friends of theirs instead of helping. Where is customer service skills?? That's one of the reasons I left, also my job is moving me. Today I canceled which I knew I would get a cancelation fee but then still had to be charged for this month. I cant even use it due to me leaving the state. Yet your staff including corporate was not caring or willing to help wave that fee. Because of all that I will never recommend this gym or ever go back.vj

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Complaint author: Sarah06

Offender: Planet Fitness

Country: USA
State: All USA

Category: Beauty & Appearance

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