Complaint information
  • Author: hartsmaid
  • Date: 12.28.2013
  • 0
 (Votes #: 0)
12.28.2013

Pillsbury Co - Complaints / Reviews / Scam Reports
Pillsbury Seamless Dough has NO COOKING INSTRUCTIONS - Pillsbury Seamless Dough

This is a Complaint / Review about Pillsbury Co.


I bought the Pillsbury Seamless dough to make simple crescent rolls, but when I got home and looked for the instructions on the package, I realized that there were NONE! Instead, it tells me to go to their website. But when I go to their website, there is NO recipe for crescent rolls! Instead, I saw the below review. It completely defined my incredulity.

"The refrigerated seamless dough HAS NO COOKING INSTRUCTIONS! I was perplexed after examining all the print on the tube that there were no instructions except referral to the internet for recipes. Even the cooking idea on the package only showed ingredients and required you to go to their website for the whole recipe. I went to the website and tried to find the product page to no avail. Likewise I failed to find any recipe similar to a folded-over dough lunchmeat pocket sandwich.

"I contacted customer service and was told that they were aware there are no instructions on the package - they have hundreds on their website. I asked what the basic instructions were if I spread the dough flat on a pan to bake. Here's what they said (I had them repeat and wrote it down): "Well it's crescent dough so you cook it the same way as that." Huh? I angrily explained that I SHOULD NOT have to have used their product to use their product! I should not have to be connected to the internet to figure out how to cook refrigerated dough.

"In this day and age, even canned goods state "remove from can, heat, eat" to avoid lawsuits from people who put an unopened can in a campfire to cook. How is it possible that a company as large as Pillsbury / General Mills can offer RAW dough without at least the most basic cooking instructions to avoid consumption of raw dough? I understand that times and temperatures may vary depending on how it's used. But how hard is it to say, for instance: "Basic instructions: bake at 350 degrees for 15-18 minutes until golden brown. Time and temperature will vary depending on thickness and ingredients. See our website for hundreds of exciting recipes and specific cooking instructions."


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Complaint author: hartsmaid

Offender: Pillsbury Co

Country: USA
State: All USA

Category: Advertising

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